Frequently Asked Questions

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General Information

What are the different ways to contact you?
What payment methods do you support?
How do you transcribe quickly?
What are your customer support hours?

Rates & Services

How much do you charge?
Do you offer a discount for high volume?
Do you offer transcription services in other languages?
Can you transcribe multi speaker files?
Can you provide a verbatim transcription that includes filler words?

Ordering & Delivery

How do I get started?
What file formats do you accept?
Who will transcribe my audio?
What is the turnaround time?
How do I upload my files?

Quality Control & Privacy

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